As a block manager, you may be on the lookout for a comprehensive and easy-to-use block maintenance management software solution to help streamline your day-to-day operations. Not only does it help you perform your tasks, but potential prospects will look favourably upon your adoption of it and consider you a forward-thinking business whose priorities are in line with changing consumer expectations.
Cloud-based property software is currently having its moment in the spotlight, and there are a lot of options on the market, especially for block managers. It’s important, therefore, to do your research and ensure that the option you pick is the right one for you, both in terms of your current challenges and your long-term goals (and one of the easiest ways of achieving that is by signing up to a system that has both reactive repair and proactive management capabilities).
With this in mind, we’ve compiled eight key features you should look for in a block maintenance management software solution prior to making your decision.
Offers both reactive and proactive management options
Block management is equally focused on the day-to-day and the long-term. You'll therefore need to ensure that the block system you choose has a robust reactive repairs and maintenance management platform in addition to options for the scheduling of routine tasks that you need to carry out in order to stay compliant. It should send you reminders via a dedicated portfolio dashboard and compliance matrix so you’re always ahead of the game as far as advance tasks are concerned. You should always have the information you need at your fingertips.Cloud-based usability
We already mentioned this, but a cloud-based block management software system is vital in this day and age. When you’re likely to be on the move and may not be in the office all the time, you need a system you can access anywhere and at any time. Cloud technology allows you to do that.
Adopting a system that takes a long time to get used to feels a little bit counterproductive. Most software providers will offer demonstrations that show you the key features, but the interface should be simple and intuitive no matter who’s using it.
Easy for occupiers to use
There is an increasing number of occupiers throughout the country who don’t speak English as their first language, which can lead to confusion in repair reporting. Any block management software system should be available in a range of languages to ensure that anyone can use it.
One of the coming trends in proptech is going to be the ability of different systems to integrate with each other, allowing data to be transferred between them, in order to provide an exceptionally-rounded property stack to customers. With this in mind, it’s important to ensure that any block management software solution you use has integration capabilities - even if you don’t currently use any software it could integrate with, it could be vital to have the capability for future software investments.
Strong customer support
As intuitive as a system can be, you should always look for an option which offers strong technical and customer support (hopefully on a near-24/7 basis via email, phone and instant messenger) in the event that you come up against a problem without a solution that can be easily figured out.
Recommendations from contacts
The most foolproof way of making the right decision when confronted by all the block management software system on the market is by asking your industry contacts which ones they would recommend. This way you can get an unbiased viewpoint from people who know what they’re talking about.
Ability to manage contractors
There’s no point getting a system that allows you to report repairs but not progress the issue further. Any block management software system worth its salt should allow you to get quotes from contractors, store their details in the system and send them messages throughout the progression of the repair.
You might like to download our Property Management Software Buyer's Guide, which explores a number of property management software systems designed to help you in greater detail. Click the link below to do so.