Beer gardens are full and the crowds and clouds are gathering over packed-out parks. It’s officially British summertime. But when it comes to letting agents taking a summer break, the only thing more reliable than being stressed in the run-up to your time off is rain stopping play.
For those lucky enough to be able to follow the sun and head for hotter climes this summer, here’s a few holiday hacks to ensure that your workload is still being managed effectively, after you switch your out-of-office on.
Top tips for a stress-free holiday
1/ Make sure your clients know that you’re taking time off and what date you’re going to be back in the office. Here at Fixflo, we know there’s nothing more annoying than trying to get hold of someone only to get voicemail or a vague out of office. Prepping your clients, as well as your team, means that you can clear any client issues before you leave, meaning their accounts should be easier to handle in your absence.2/ Take the time to brief your holiday cover appropriately. Writing a handover isn’t enough – you need to talk them through it.
3/ Remember that just because you’re in holiday mode doesn’t mean that your clients are. Summer can be a busy time, so make sure you’ve arranged adequate cover. The summer months are prime-time for house moves, with many tenants looking to move or lock in new properties in time for the start of the school year in September. Additionally, holiday season means many properties are lying empty for extended periods of time, which means that when problems arise, they can snowball, despite the sunny weather.
4/ For those with foreign-language speaking clients, it’s imperative you make sure you’ve assigned their account to someone who can actually communicate with them. As detailed above, summer can actually throw up quite a few housing issues, and attempting to deal with either a tenant or landlord who you can’t properly understand is not acceptable.
With all of the above in mind, why not go virtual?
By using repairs and maintenance management software like Fixflo, you can be sure that all your clients are taken care of all summer long. Remember:
- Fixflo never takes a holiday. We’re available 24/7, which is particularly useful when you’re factoring in the time difference involved for those holidaying further afield.
- Fixflo speaks over 40 languages, which means that even if your multi-lingual staff is on a beach somewhere, all your clients can make themselves understood.
- Fixflo helps clients help themselves. Our simple, picture-led instructions mean that tenants can clearly detail exactly what problems they’re experiencing, and in many cases, we can actually instruct them as to how to resolve their issue before it grows into a bigger problem.
After all, it’s summertime – isn’t the living supposed to be easy? Put yourselves in Fixflo’s hands and the only thing left to worry about is your tan.