The Fixflo Report 2017 has been released and we’re taking the opportunity to delve into some of its findings in more detail on our blog to whet your appetite for the whole thing if you haven’t already downloaded it.
One of the most interesting things the Rental Repairs Survey uncovered was the fact that, as far as agents’ preference of how tenants report repairs is concerned, the same number of agents prefer dedicated repairs and maintenance management systems to those that prefer emails. While it’s obvious that not every agent is going to embrace specific repairs and management software immediately, it’s still surprising that the same number of agents would rather have tenants’ repairs come in via email than via dedicated software.
If repair reports come in via email, there has to be a separate system for the subsequent management of that report - whether it’s a spreadsheet, files or a database. This is obviously not particularly efficient, which is why we’ve seen repair reporting software become more popular throughout the lettings industry. With a dedicated reporting system, the report can be made by the tenant and the agent can then deal with the report within the same system, streamlining the whole process.
Over the next few months and years, we would expect the number of people saying they prefer tenants to report repairs via a dedicated system to rise, and the number of advocates for email to subsequently fall away. The figures year-on-year largely reflect the growing popularity of repairs software - the fact that an equal number of people prefer email is surprising, but not sustainable.
To download the full Fixflo Report and enjoy even greater cutting-edge insight into the state of the lettings industry, click below.