With the Fixflo Report still making waves throughout the lettings industry, we thought we’d dive into some of the statistics that our survey has uncovered. It’s all well and good to collate some survey results, but they don’t mean anything without analysis.
One of the most interesting things we found is that 40% of agents knew a landlord who had switched agencies due to a repair-related issue. This is a relatively high figure, but it’s decreased from 47% as cited in 2016’s Fixflo Report, which can only be a good thing. If landlords are leaving agencies because the agencies can’t handle repairs properly, that’s a problem that needs to be resolved, and it looks as though more agencies are recognising that.
This correlates with the rise in the number of agencies now using systems like Fixflo to manage their repairs and maintenance activities. Because they can see their entire portfolio and all the jobs that are pending in one place, they are more able to deal with repairs efficiently and effectively, which means happier landlords. The majority of agents rate their happiness with dedicated repairs and maintenance software at 7 or above out of 10, which is a step in the right direction. Of course, it always helps when tenants actually use the systems, which it appears they are doing, instead of using the phone or emailing - this matches the consistent assertions made by property professionals (ourselves included!) that tenants want these sorts of digital, easy-to-use solutions.
There will always be some people who are more reluctant to embrace digital solutions. What this evidence shows, though, is that using a system that is dedicated to managing repairs and maintenance tasks across a portfolio works for everyone involved, and is becoming ever-more important for agencies to integrate into their existing operations.
To download the full Fixflo Report and enjoy even greater cutting-edge insight into the state of the lettings industry, click below.