One of the key considerations you have to make when investing in block repairs and maintenance management software is promoting its benefit to RMCs. If they don’t see the value in it, then you won’t get any value out of it.
Additionally, occupiers need to be shown how it can benefit them - after all, they’re the ones using the system on a day-to-day basis. If they don’t use it, it becomes a wasted investment.
It takes seconds to use
As already noted in this eBook, the amount of time that systems like these can save cannot be underestimated. Rather than emails and phone calls having to be made, occupiers can simply select an option from a list, add a few more details if they wish and then send the report to the block manager. It takes no training to master, but could make all the difference in effectively diagnosing the repair.
One of the most stressful aspects of any situation in which repairs are urgently needed is the delay that can sometimes occur if the problem is discovered “out of hours”. If an occupier discovers a leak but knows that they won’t be able to have it fixed until the morning (at the earliest), this also weakens their relationship with the block manager or agency. They’ll be more likely to move out as soon as the tenancy is up, thus creating more work for the other parties in terms of finding someone to replace them.
However, with 24/7 access to the system available for all parties and the fact that managers will receive reports as soon as they are sent, occupiers can be assured (as long as immediate action is taken) that no unnecessary delays will make the problem worse and that the manager cares.
An intuitive interface which includes features such as in-system prompts naturally helps to get repairs dealt with faster, or provides guidance to protect the occupier in the case of an urgent issue, such as the smell of gas. It’s also important to remember that these systems exist to make workflows not only more flexible, but easier too.
Unnecessary repairs reduced
Certain systems can also prevent unnecessary repairs being reported - for instance, occupiers will sometimes try to report issues that may not be the block manager’s responsibility, such as mould within a flat. If they do, the better systems will let them know and provide suggestions to help them resolve the problem themselves. This saves what might have been unnecessarily expended time and effort for all parties and ensures a higher quality of response for issues that do need dealing with.
A major frustration for occupiers can be the lack of transparency when it comes to resolving an issue they are having. They do not want to be left in the dark (maybe literally) about a repair when they are the ones having to live with it until it is fixed.
They will therefore appreciate block repairs and maintenance management software that keeps them in the loop and ensures that no repair requests fall through the cracks. From start to finish, they will always be able to see what the status of their repair is, though perhaps not estimated times of completion.
You can read more about this subject in our eBook, The Definitive Guide to Block Repairs and Maintenance Management Software, which is available to download by clicking here or below.